These General Terms and Conditions of Service ("General Conditions") govern contracts for the sale of products offered by retailers participating in Archigo.pro services to users of the site.

Archigo.pro ("Archigo") is a trademark of VIASOLFERINO HOME RAGUSA SRL, headquartered at C.da GARZALLA s/n, 97014 Ispica (Ragusa), C.F./P.IVA 01610670885, registered at the REA of Ragusa n.108296.

www.archigo.pro

Service: The range of services provided by Archigo to the retailer.

Supplier/Manufacturer: The legal entity that supplies the movable goods displayed on Archigo, in agreement with the retailer.

Retailer: The entity that purchases products from the supplier or manufacturer based on received and validated orders and resells them to customers.

Professional: A natural person or legal entity acting in the exercise of its entrepreneurial, commercial, craft, or professional activity, and those who are granted access to and use of the platform to develop designs for themselves or their customers.

Purchaser/Customer: The professional end-user who purchases products offered by Archigo after accepting the final quotation and, where applicable, after viewing the project created through the platform provided by Archigo.

Contract of Sale: The contract of sale of movable tangible goods offered by the retailer, concluded between the retailer and the purchaser.

Site: The website is accessible at www.archigo.pro.

Use of the services is only permitted to users who have read the information on processing personal data and accepted these General Conditions. Before placing an order, the customer declares that they have read all the aforementioned information.

These General Conditions apply to customers who qualify as professionals. The customer declares that the purchase of the product is directly related to their professional activity.

All information on the site is provided in English and partially in Italian.

Registration to the site is free. To register, you must complete the registration form, entering your name, surname, email address, and password ("Registration Credentials"). An email sent to the address provided confirms registration.

The Registration Credentials must be used only by the registered user and may not be shared with third parties. You must promptly notify Archigo if you suspect any misuse of your Registration Credentials. You may change your Registration Credentials by logging into the "My Account" section of the site.

You warrant that the Registration Credentials you provide during registration are complete, correct, and true. You are responsible for providing inaccurate or false information.

You agree to hold Archigo harmless from any indemnity obligations and penalties related to violations of the registration rules.

You are solely responsible for accessing the site using your Registration Credentials and are directly liable for any damage or harm resulting from misuse, loss, misappropriation by others, or failure to maintain proper secrecy of your Registration Credentials. All transactions carried out using your Registration Credentials are deemed to be carried out by you.

By registering on the site, you may also agree to receive invitations to participate in Archigo sales, business proposals, and newsletters.

By sending an email to desk@archigo.pro , you may request not to receive further invitations to participate in sales and commercial proposals from Archigo.

Only one registration can be created per user. Archigo will delete multiple registrations.

In the personal area "My Account," you can view open, recently shipped, and/or concluded orders, manage and save personal data, and modify preferences for receiving sales proposals.

You may cancel your registration on the Archigo site by emailing desk@archigo.pro.

The purpose of these General Conditions is to define the rights and obligations of the parties in a sale by the retailer of movable property displayed on the online site www.archigo.pro.

The General Conditions may be amended, subject to the user's right to withdraw from the service. Any changes and/or new conditions will be in force from the moment of their publication in the "General Conditions of Service" section of the site. We invite users to access the site regularly and to check for the most up-to-date General Conditions.

The General Conditions applicable are those in force on the date of confirmation of the purchase order.

If the user does not intend to accept changes to the General Conditions, they may withdraw from the service by giving seven days' notice via registered letter with acknowledgment of receipt.

Continued use of the service after the aforementioned deadline constitutes acceptance of the General Conditions.

These General Conditions refer to sales made to customers having their domicile or registered office in Italy, countries belonging to the European Union, and worldwide.

7. Contractual Documents

This contract comprises the following documents:

These General Terms and Conditions of Sale

The final quotation

The email summarizing the order

The photographs illustrating the products on the site do not constitute a contractual element and are shown for descriptive purposes only.

These General Conditions do not govern the sale of products and/or the provision of services by parties other than Archigo that are present on the site through links, banners, or other hypertext links. Before entering into commercial transactions with such parties, the user must check their conditions of sale. Archigo is not responsible for the provision of services and/or the sale of products by such parties. Archigo does not control or monitor the websites accessible through these links and is not responsible for their content or any errors, omissions, or legal violations.

Once you have completed your project, you will send Archigo a request for a free quote. The Contact Center will then reach out to define your request in more detail and forward it to the relevant authorized retailer.

You will receive a call or an email from the retailer chosen by Archigo, who will send you a definitive quotation by email with information on the product characteristics, detailed pricing, shipping costs, and any additional charges.

This quote constitutes an irrevocable purchase proposal valid for a defined period, after which it will automatically expire.

You may accept or reject the purchase proposal from the retailer.

If you accept the quote, you shall provide the retailer by email with the details of the end user to whom the products are addressed and choose the method of payment.

Acceptance of the final quotation and communication of the end user's data constitute an irrevocable commitment by the customer.

Once the end user's details have been communicated, you will receive an acknowledgment of receipt by email containing confirmation of the order with information on product characteristics, pricing details, payment methods, shipping costs, any additional charges, and general conditions.

By accepting the quote, the customer acknowledges and declares that they have read and fully accept the General Conditions and the Information on the processing of personal data.

Orders cannot be placed for unavailable goods, even if present in the website catalog.

The purchase contract is concluded through confirmation of the final estimate within its validity period and completion of the form with the end user's data.

The end user will receive from the retailer, by email, a confirmation of the order with detailed information on the product, pricing, payment methods, shipping costs, any additional charges, and general conditions.

We recommend keeping the email received as proof of purchase or storing it on a durable medium.

The order form will be stored in the retailer's database as long as necessary to process the order and within legal terms.

The retailer reserves the right not to confirm an order for any reason, particularly relating to supply issues or problems with the received order, after promptly notifying the customer.

Archigo and the retailer cannot be held liable for delivery errors due to inaccuracies or incompleteness in the purchase order provided by the customer. The customer must promptly check that all data in the order email is correct and immediately communicate any errors to the retailer's email address (stated in the offer) or, if necessary, to desk@archigo.pro, providing the order number, name and surname, email address, and necessary corrections.

The retailer reserves the right not to confirm orders from users with whom disputes are pending or in the event of product unavailability.

The retailer reserves the right to inform the customer, within 30 days of purchase, at the email address or telephone number provided, of the possible unavailability of one or more purchased products, any waiting time to obtain the chosen product and to ask whether they intend to confirm the order.

If the customer does not intend to confirm the order for the unavailable product, the retailer will refund the amount paid for the products and any shipping costs incurred by the customer, using the same payment method if possible or by bank transfer (details to be provided later). The unavailability of one or more ordered products does not entitle the customer to cancel the entire order.

The retailer is not responsible for any delays in fund crediting due to the bank or force majeure.

No responsibility can be attributed to Archigo or the retailer for product unavailability.

All product prices displayed on www.archigo.pro are expressed in Euros, exclude VAT, and constitute indicative list prices as offers to the public under art. 1336 of the Italian Civil Code.

The contribution to order processing and delivery costs is explicitly shown and includes VAT. It is calculated during the purchase process before the final estimate confirmation and will be visible at checkout or communicated by Contact Center operators.

The price guaranteed to the customer is the price confirmed when the final quotation is sent and is valid until the date shown on the quotation.

Products remain the property of the retailer until full payment of the purchase price and expenses by the customer.

This is without prejudice to the possibility of agreeing, by telephone with the retailer, to split the payment according to accepted methods.

The retailer will execute the purchase order only after receiving payment of 100% or an agreed portion of the total order (including purchase price, shipping costs, and any additional charges) by bank transfer, credit card, or other accepted payment methods.

Payment is due upon acceptance of the final estimate.

This is without prejudice to the possibility of agreeing, by telephone with the retailer, to split the payment according to accepted methods.

The customer undertakes to pay 100% of the agreed price for the ordered product (including product price, shipping costs, and any additional charges) or an agreed fraction thereof:

By Bank Transfer: Within three days of accepting the final quotation. Payment must be made to:

The purchaser shall send a copy of the payment confirmation to the retailer within three days by emailing the address stated in the offer.

By Credit Card or PayPal: Payment is immediate.

The retailer reserves the right to request a copy of an identity document proving ownership of the credit card used within 24 hours; failure to provide this may result in payment refusal and order cancellation.

The customer warrants that they have authorization to use the payment instrument specified in the order.

Failure by the retailer to receive payment, unless due to unforeseeable circumstances or force majeure, will result in legal termination of the contract under Article 1456 of the Italian Civil Code.

Only after receipt of payment will the retailer dispatch the order.

The order will be executed following receipt of payment and within 60 days, subject to product availability and unless specifically agreed otherwise.

In the event of stock depletion or product unavailability, the retailer will inform the customer as soon as possible, following procedures outlined in "Product Availability."

This is without prejudice to the possibility of agreeing, by telephone with the retailer, to split the order execution according to agreed procedures.

The delivery area corresponds to the offer's coverage. Order delivery is pending until payment confirmation.

Products are delivered to the address indicated by the customer within 60 days from receipt of payment confirmation via the designated carrier.

The delivery date will be communicated by telephone or email at least five days prior.

If the customer cannot accept the delivery date, the retailer will store the goods. After ten days of storage, the customer will bear storage costs until a new delivery date is agreed.

In case of delivery delays, the retailer will promptly notify the customer.

Delivery is made at street level unless otherwise agreed. Requests for delivery to a specific floor (where available) must be indicated at the time of final order confirmation, and additional transport costs may apply.

The retailer is not liable for delivery errors due to inaccurate or incomplete contact details provided by the customer.

The retailer is not liable for damage to products after delivery to the carrier, delivery delays caused by the carrier, or delays due to third parties or force majeure.

The delivery document issued by the carrier, dated and signed by the customer upon product delivery, constitutes proof of transport and goods release.

Upon delivery, the customer should check the content, conformity, and condition of the product(s).

The retailer recommends verifying the condition of delivered products before signing the receipt.

If goods arrive with unsuitable or damaged packaging due to transport damage, the customer must refuse delivery and immediately notify the retailer via a registered letter sent to the address indicated in the offer.

In case of non-delivery due to the recipient's absence, a new delivery date must be agreed upon. The customer will bear the costs of failed delivery, return of goods to the retailer, new shipment, and any warehouse storage fees.

Between the dispatch of products and delivery to the customer, the retailer bears the risk of loss or damage to the products. Upon delivery, risk transfers to the customer.

The retailer is not liable for non-performance of obligations due to unforeseeable circumstances and/or force majeure.

The retailer is not liable for inefficiency due to force majeure preventing order execution within contractual timeframes.

The retailer is not liable for damages, losses, or costs incurred by the customer due to contract non-execution not attributable to the retailer; the customer is entitled only to a full refund of the price paid and any additional charges.

The retailer assumes no responsibility for fraudulent or illegal use by third parties of payment methods during product payment.

The retailer is not liable for defective product consequences if the defect is due to product conformity with mandatory legal provisions or binding measures or if scientific and technical knowledge at the time did not allow for defect recognition.

The retailer's liability does not exceed the total value of the purchase order.

In contracts with professionals, the seller, under Articles 1490 and following the Italian Civil Code, guarantees product conformity for the intended use.

In case of product non-conformity, the customer is entitled, at no additional cost, to repair or replace the product (unless the requested remedy is objectively impossible or excessively costly relative to product value without defects and extent of lack) or to an appropriate price reduction or contract termination.

In case of contract termination, the retailer will refund the price paid by the customer, plus shipping costs and any additional charges.

In case of a price reduction, the retailer will refund the agreed amount.

Refund amounts will be communicated by email and credited via bank transfer (details to be provided) or credit card.

The customer must agree with the retailer on product return methods.

Products repaired, modified, or altered by the customer are excluded from the Legal Warranty. Also excluded are failures, malfunctions, or defects caused by accidents or customer responsibility or use not compliant with intended use and/or technical documentation or instructions.

Conventional warranties relating to products sold are provided directly by the manufacturer.

The customer loses all rights if they do not report the conformity defect to the seller within eight days from discovery. The seller is liable for conformity defects appearing within one year from the good's delivery.

Images accompanying product descriptions may not represent characteristics accurately and may differ in color, size, and accessories.

Archigo assumes no responsibility for problems caused to the customer by site use and technologies beyond its control.

Archigo is not responsible for mismatches between the ordered product and site descriptions due to supplier description errors unknown to Archigo despite normal diligence.

Contents of the Archigo website—including works, images, photographs, dialogues, music, sounds, videos, documents, drawings, figures, logos, and any other material in any format—are protected by applicable intellectual and industrial property rights and may not be reproduced, communicated, distributed, published, or altered without authorization.

All other distinctive signs distinguishing products sold on the site are registered trademarks of their respective owners and are used by Archigo under license solely to distinguish, describe, and advertise products on sale.

Unauthorized use of these distinctive signs is prohibited. Use of site content to take unfair advantage of their distinctive character or reputation or to harm them and their owners is not permitted.

You may not alter, change, modify, or adapt the site or materials provided by Archigo.

Archigo reserves the right to take legal action to protect its rights.

Archigo is the data controller for personal data collected during site registration and subsequent purchase communications, except for payment data, for which reference should be made to the payment processing institutions.

For information on personal data processing, including rights under Regulation (EU) 2016/679 (General Data Protection Regulation), please refer to the detailed Privacy Policy.

These General Conditions constitute the entire agreement between the parties.

No other general or specific conditions communicated by the customer can be included or excluded from these General Conditions.

If one or more provisions of these General Conditions are deemed invalid or declared so by law, regulation, or final court decision, the remaining provisions remain in full force and effect.

For any communication, you may contact Archigo at:

The customer provides their registered office or domicile, telephone number, and email address for communications from the retailer.

The contract of sale between the customer and the retailer is concluded in Italy and governed by Italian law.

All disputes arising from this contract shall be referred to the Chamber of Commerce of Ragusa and resolved according to its conciliation regulations.

If the parties choose to resort to ordinary judicial authorities, the Court of Ragusa has exclusive jurisdiction.

For all matters not expressly provided for in these General Conditions of Sale, the parties refer to the provisions of the Italian Civil Code and other applicable laws and regulations.